Return Policy
Sou2 Return Policy
Thank you for shopping with Sou2! We want you to be fully satisfied with your purchase. If for any reason you are not, we’re here to help.
Returns
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You have 7 days from the date of delivery to request a return.
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To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
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Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
The following items cannot be returned:
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Perishable goods (e.g., food, flowers)
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Personal care items (e.g., cosmetics, underwear)
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Sale or clearance items (marked as “final sale”)
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Digital products or downloadable content
Return Process
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Contact our customer support at [insert contact info] with your order number and reason for return.
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If your return is approved, we will provide you with instructions on how to send your item back.
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Once we receive and inspect the item, we will notify you about the status of your refund or exchange.
Refunds
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Approved refunds will be processed to your original method of payment within 5–10 business days.
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Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong or damaged item).
Exchanges
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We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.
Shipping Costs for Returns
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Customers are responsible for return shipping costs, unless the item was incorrect or defective.